假设你是李华，两周前你从网上订购了一套英语书虫系列读物（BookwormSeries），昨天才收到货，且包装...

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问题详情：

假设你是李华，两周前你从网上订购了一套英语书虫系列读物（Bookworm Series），昨天才收到货，且包装破损、数量不足。请就此向网点客服写邮件投诉。要点如下：

1．介绍购物情况；

2．反映存在问题；

3．提出解决方案。

注意：

1．词数100左右；

2．可以适当增加细节，以使行文连贯；

3．开头语已为你写好，不计入总次数。

To whom it may concern,

_____________________________________________________________________________________________

Li Hua

【回答】

To whom it may concern,

I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Li Hua

知识点：提纲作文

题型：书面表达