MaintownPublicLibrary ...

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Maintown Public Library

Job Application

Job Description

Thank you for your interest in the Part-Time Public Library Clerk position. The application contains personal information followed by a few short-answer questions; your answers to these questions will help us determine if you are a good candidate for the position of Public Library Clerk.

Job Duties

Answer readers’ questions in person, by telephone and through e-mail

Organize and shelve books and media

Provide general research assistance

Collect fees, and issue overdue notices

Assist with children’s programs

Applicant Information

Name: Rosa Chan

Current Address: 1928 W. Franklin Avenue, Maintown, WA 99571

Age : 16

High School: Maintown High School

Did you graduate? I will graduate in two years.

E-mail address: rchan@m*

What days and hours (Monday through Saturday) are you able to work?

I am available Monday and Wednesday afternoons after4:00 P.M. and all day Saturday.

Personal Responses

do you want to work at the Maintown Public Library?

I consider myself a keen reader, a quality I feel a library clerk should possess. Although my reading preferences span a variety of genres, I consider mystery and science fiction among my favourites. Additionally, I volunteer in my school library as an assistant after school; therefore, I have experience using a library catalogue and check-out system, assisting others in researching topics through the Internet and shelving books. My school librarian, Mr. Morris, has trained me to process new books for delivery to the floor. I feel my experience would translate well to the public library system and ensure that the public library gains a valuable employee.

do you enjoy about visiting the Maintown Public Library?

A library is a place of learning and reflection, so it should be comfortable and welcoming. From the large windows to the plush armchairs to the well-organized layout of the shelves and open spaces, the bright, cheerful atmosphere of our town’s library makes me want to extend each of my visits. All my friends have Maintown Public Library cards.

do you define good customer service?

Good customer service means customers leave the library feeling they have accomplished their initial goals for visiting the library that day. In order to assist in this endeavour, a library clerk should determine a customer’s needs and make those needs a priority. Whether patrons have come to the library to browse for a book, or they are researching a topic through the Internet or other media, my job would be to assist them in their search.

4.A reader complains about the library services or products. How would you respond?

I would first apologize for any inconvenience, and then I would work to solve the problem. The key to solving problems is listening and asking questions. Using the knowledge I have gained through working in my school’s library and any skills gained through work in the public library, I would work to handle the issue for the reader. If I am unsure of how to solve the problem, I would ask the librarian for help. Finding a solution to a reader’s issue will help create a positive environment and ensure that every reader feels comfortable in asking staff for assistance.

Please review the following information and sign below.

I certify that I have answered and provided all information honestly and accurately, to the best of my knowledge, and I give my permission to the public library to contact my references.

Applicant’s signature: Rosa Chan

main idea of Rosa’s answer to Question 1is that .

A. she likes assisting readers and finding solutions to issues.

B. she interacts well with others and can use the Internet.

C. she can use a library catalogue and shelve books.

D. she enjoys reading and has library experience.

are Rosa’s answers for Question 3 and Question 4 similar?

A. Both show that satisfied library customers leave with their needs met.

B. Both show the importance of understanding various media in the library.

C. Both show the importance of customers asking library staff for assistance.

D. Both show that library clerks need to know how to deal with customer complaints.

h detail proves Rosa is well qualified for this job?