Thebestexampleofuniversallyunderstoodbodylanguagemaybet...

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The best example of universally understood body language may be the smile. A smile can open doors and tear down walls among 41 .

I have organized and reorganized an 42 with the dentist for months. I also 43 it twice and called the day before to 44 all the paperwork would be ready for the x-rays.

Then I arrived. It wasn’t 45 at all. The lady there even had no 46 what I was talking about. I 47 felt my blood boil. I was getting so 48 . I didn’t yell at her but I may as well have because the 49 I was talking to her was not nice. I spoke down to her like she was a child and incapable. It was not a good moment. The whole time she smiled and was 50 to me.

Only when everything was finally 51 was I nice. I sat down in the waiting area and 52 it all. How can I make it better? How can I make up for my 53 behavior a moment ago? I couldn’t. I could 54 her a chocolate bar I had on me, but this needed more than that. It needed an honest 55 . And that is exactly what I gave.

I apologized for the way I had spoken to her and told her it was wrong of me. She 56 . Again with a 57 . God help me be that woman who smiles and forgives so 58 . I don’t get it right every time. I can be rude and when I am, I almost 59 myself for it. I am not that person, not anymore. Yet I continue to grow and continue to 60 . It’s true that smile vanished my anger and opened a door to understanding.

nds B. strangers C. patients D. relatives

rview B. operation C. experiment D. appointment

irmed B. arranged C. discussed D. admitted

lude B. approve C. ensure D. apply

ded B. ready C. open D. busy

B. thought C. idea D. mind

ly B. roughly C. privately D. immediately

B. sad C. humorous D. curious

t B. way C. accent D. tune

B. attached C. friendly D. devoted

red B. added ed

ected on ed at ed at through